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Tier 3 Service Engineer

microIntegration


Company Overview: MicroIntegration is an IT solutions provider in South Bend, Indiana. We are focused on delivering technology solutions and support to our clients through dedicated IT support, technology planning and project implementations. In addition, MicroIntegration has a regional data center practice which includes private and hybrid cloud solutions, co-location and ISP services. Since 1999, we’ve been the trusted IT provider and advisor for hundreds of organizations including small/medium business, enterprise, government and education (K-12 and higher education). As a part of our growing team, you will find yourself surrounded by technicians and engineers who are the best in the industry. Our team integrates creativity with a passion for learning the latest technology to provide state-of-the-art solutions and support for our client base. We challenge each other to grow and be the strongest IT provider in the area.
Industry: Technology
Website: https://microintegration.net/careers
Location:
460 Stull Street
Suite 200
South Bend, IN 46601

Job Description:

As a Tier 3 Engineer, you will serve as the escalation point for complex technical issues being escalated from our Tier 2 Managed Service Engineers (for example, issues related to the design, implementation, and maintenance of our clients’ critical IT infrastructure.)  Depending upon your specific area of expertise, you will also be involved in the design, implementation, and support of your assigned practice area.  Practice areas include: Network, Cloud, and Project Services.  

Essential Duties & Responsibilities:

  • Working directly with managed services clients to assist in managing IT environments
  • Onboard clients, document environments, and setup monitoring and alerts
  • Provide general support to all clients as needed
  • Provide Tier 3 escalation support for Service Desk and Managed Services incidents, service requests, and changes
  • Ensure recurring / preventative maintenance plans are defined and implemented for managed services customers
  •  Other duties as assigned

Job Requirements:

  • Bachelor’s of Science degree in Computer Science, Information Systems, or related field - or an equivalent combination of education and experience
  • 3-5 years' experience troubleshooting and resolving technical problems
  • Area of expertise to include one of the following:
    • Citrix
    • Microsoft Office 365
    • Security
    • Networking
    • Cloud
  • Proficiency in the following areas:
    • Active Directory, software installation/removal, data backups/restores, antivirus/firewalls/security, Internet/networking/wireless connectivity
    • Remote access, UPS's, print servers and printer maintenance and repair
  • Strong analytical, critical thinking, and problem-solving skills
  • Excellent interpersonal, written, and verbal communication skills required.  Prior communication with C+ level executives a plus
  • Resourceful in getting things done, self-starter, productive working independently or collaboratively – ours is a fast-pace entrepreneurial environment with performance expectations and deadlines
  • Share our values: growth, relationships, integrity, and true grit

What's In It For You?

  • Opportunity to work in the booming field of data management, cloud hosting, cybersecurity, and data science;  alongside some of the brightest minds in the industry
  • Opportunity to be a part of a local company committed to making a difference in our community
  • Chance to work with a rapidly expanding tech company
  • Free snacks and an unlimited supply of coffee
  • Social events such as happy hours, game nights, holiday parties, birthday celebrations, movie days, ice cream sundae bars, fancy coffee carts, company volleyball team, etc. 
  • Competitive salary and benefits package including health, vision, dental, and life insurance

To Apply for this position:

Please email your resume to Mary Jo Ogren at mjogren@graham-allen.com or visit https://microintegration.net/careers



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